We've made the return process super easy,just in case you're not 100% satisfied.
Eligibility & Potential Fees
Returns can be made within 15 days from the date you've received all your items in the same order. Your return package must be mailed out within 14 days from the date we sent you the return instruction.
All items must be unworn and in the original condition with the original packaging and all tags attached. Hygiene stickers (if any) must be intact. Any item that appear to have been washed or altered will not quality for a refund. The original shipping fee is non-refundable in most cases. Unless it's a quality issue or problem with the order, unfortunately, we will not cover the return shipping. Please also note that we are not responsible for the customs duty on return package(s).
How to start a return?
You can start a return by sending an request email to us at [email protected] and briefly let us know the reason. We will get back to you very soon(at most 6 hours) with detailed instructions for the return.
Please kindly note, items sent back to us without first requesting a return will not be accepted.
How to ship the item(s) back?
Since return address will vary according to the ordered item(s) & customer location, please first contact us to initiate a return request and we will then send you the detailed return instructions within 6 hours.
In general, please pack all of the items that you want to return with their original packaging and include a slip with order number written. You could choose the cheapest method to ship at your location but it must have a tracking number.
Once you have shipped the package, please let us know the tracking number and we will follow up with you once we received the package at our facilities.
Where is my refund?
After your return request has been processed and item(s) returned to our facilities, please expect up to 7 days for the refund to be issued to your original payment method.
The original shipping fee is non-refundable.
Exchanges
Please contact us at [email protected] to start an exchange request. We will get back to you very soon (6 hours max) with detailed instructions.
What is not accepted for return?
1. Swim wear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
2. We cannot offer refunds on items with broken hygiene seal.
3. Final Sale items.
4. Made to order items. Custom made items.
5. Other items that are not accepted for return:
Swimwear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, and pet supplies. We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned. Personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Additional Important Information:
- Expedite shipping time cannot be guaranteed during the holiday season due to courier companies such as UPS, FedEx, and DHL cannot fulfill and guarantee delivery time.
- Please do not send your return package to the sender's address on your package. This is not theaddress of our return facility and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- Please make sure you don't include non-OliviaMark items by accident in your return package. We will not be responsible for sending back those items to you.
- The express shipping fee cannot be refunded due to personal reason refund.
- We cannot refund holiday-related items due to late arrival, because the shipping time is out of our control. We recommend buying all holiday-related items at least 20 days before the holiday.
- We have few warehouses worldwide. We cannot guarantee your order will be shipped from the closest warehouse due to stocking. Please kindly note that the shipping time cannot be guaranteed.
- Please request order cancellation as soon as you have made the decision by contacting our customer service. Once the package is sent out from our warehouse, we will not be able to recall it and therefore the order cancellation will not be granted.
- Our size is based on the US size, the size reference needs to be based on our tag size. Since the sizes of the production factories are inconsistent, we will convert them uniformly according to the US size. Even different colors of the same model may vary in size due to different production locations, but we will eventually convert to the US size. This is not an excuse for a free return or refund.
Still Need Help?
If you need additional support, please contact us at [email protected]
u**** –
A must-have. Fabulous quality and design.
k**** –
Love this babydoll. Its so comfortable and cute!
u**** –
Love this babydoll! The fit is super flattering and the leather and lace combo is great. Couldnt be happier!
v**** –
Great piece. Sexy and well-made.
n**** –
Gorgeous! The lace cutout detail is stunning and the fit is perfect.
y**** –
This babydoll looks great and the quality is top notch. Highly recommend!
m**** –
This babydoll is perfect. Love the details!
z**** –
This babydoll is a must-have. So sexy and figure flattering. Get it!
s**** –
This babydoll is the perfect blend of glamour and sexiness. The PU leather and lace details are so chic and the plunge neckline make this piece really stand out. Definitely worth it!
u**** –
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q**** –
Please refer to the measurement chart before buying to ensure the right fit.
v**** –
I was pleasantly surprised by the quality of this babydoll, especially for the price.
g**** –
The plunging neckline is just the right amount of daring.
b**** –
The plunge neckline adds a touch of allure to this sleeveless babydoll.
y**** –
😊👍
i**** –
The skinny fit of this babydoll enhances your curves and flatters your figure.
q**** –
This babydoll combines style, comfort, and sensuality, making it a must-have for any lingerie lover.
c**** –
With its mini length, this babydoll is perfect for a night in or a special occasion.
p**** –
This babydoll is made of high-quality PU leather and lace, giving it a glamorous and sexy look.
h**** –
Perfect for wearing at home, this babydoll is comfortable and stylish.
r**** –
The package includes one babydoll, making it a complete set.
v**** –
💃
j**** –
It’s the perfect addition to any home lingerie collection.
p**** –
The package includes one babydoll, ensuring you have everything you need for a special night.
z**** –
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y**** –
The skinny fit of this babydoll accentuates your curves and enhances your confidence.
m**** –
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z**** –
This babydoll is made of high-quality PU leather and lace, giving it a glamorous and sexy look.
h**** –
Made with PU leather and lace, this babydoll is both luxurious and trendy.
h**** –
This babydoll is perfect for adding a touch of glamour to your intimate nights.
q**** –
The PU leather detailing adds a unique touch to this already beautiful piece.💯
s**** –
😊👍
l**** –
This babydoll is perfect for a romantic night in with your partner.
r**** –
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s**** –
This PU leather babydoll is perfect for adding a touch of glamour and sexiness to your bedroom attire.🤗
m**** –
The plunging neckline and sleeveless design add a touch of seduction to this mini babydoll.
r**** –
The measurement chart provided helps you choose the perfect size for a flattering fit.
x**** –
This babydoll is perfect for intimate moments at home.
r**** –
Designed to fit snugly, this babydoll accentuates your curves for a flattering look.
i**** –
The lace and cutout details add a touch of sophistication to this sexy piece.
x**** –
The mini length adds an extra touch of allure to this plain patterned babydoll.
w**** –
The skinny fit of this babydoll enhances your curves and accentuates your figure.
v**** –
The sleeveless design is great for warmer weather.
p**** –
The lace cutouts on this babydoll are absolutely stunning!
w**** –
Comes with one babydoll, making it an easy and convenient purchase.
p**** –
…
v**** –
The skinny fit hugs your curves in all the right places, enhancing your natural beauty.
r**** –
The plunge neckline and sleeveless design add to the allure of this babydoll.
p**** –
This babydoll is the perfect combination of glamour and sexiness, with its PU leather and lace material.
b**** –
This babydoll is perfect for a special occasion or just a regular night at home.