We've made the return process super easy，just in case you're not 100% satisfied.
You want your money back and we want you to be happy with your shopping experience at Olivia Mark. Returns can be made within 15 days from the date you've received all your items. （Final Sale means all sales are final, with no returns, and no exchanges.）
How to return an item?
You can start a return by sending an email to us at email@example.com and explain the situation. If your return is accepted, we’ll send you a return shipping address and instructions. We apologize that we do not offer free return shipping label because the price we are selling simply cannot cover the cost. Unless it's a quality issue or problem with the order, we will not be responsible for the return shipping fare. Please kindly note, items sent back to us without first requesting a return will not be accepted.
Can I still return items if they are worn, damaged, or have the tags removed?
You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Where is my refund?
Refunds will be processed to the original payment method.
After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account. Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days please contact us,The original shipping fee and insurance are non-refundable.
Exchanges:Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
What is not accepted for return?
The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, and pet supplies. We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.
Final Sale:Please note, products marked as Final Sale are not eligible for return or refund.
The express shipping fee cannot be refunded due to personal reason refund.